Retrofit Services

Lead Generation

Identification of eligible homes through tailored marketing, using a variety of methods and approaches to reach multiple demographics.

We use direct, geo-tagged marketing alongside engagement with Local Authorities and third sector companies to reach target communities.

Insights and analysis provided on reach, channel conversion and financial metrics.

Eligibility Verification

We provide an eligibility verification process to qualify households for funding grants, tailored to specific funding rules.

A thorough desktop assessment is undertaken of the property to ascertain the current EPC and suitability of available energy efficiency measures.

Our digital income eligibility verification process allows customers to upload their proof of eligibility (income and/or ownership as required) onto a secure platform with fully digitalised journey and prompts.

Conversion rates from Lead through to Retrofit Assessment and install are significantly improved where eligibility is obtained upfront.

Retrofit Assessment

Compliant PAS2035 Retrofit Assessment service with full customer journey management including scheduling, booking and reminders.

Management of householder expectations with regard to the recommendation of measures aligned to scheme rules and budget availability.

A centralised phone number is available for householder queries.

Inclusion of pre and post lodged EPCs where applicable.

Retrofit Design & Coordination

Compliant PAS2035 Retrofit Design and Retrofit Coordination service, providing clear communication points for the customer to agree a suitable retrofit plan for their home.

We will provide householders with their bespoke Retrofit Plans including PAS2035 Improvement Option Evaluation Plans and Mid Term Plans.

Installation of Energy Efficiency Measures

Using our extensive install network, we can offer PAS2030:2019 compliant installation of Energy Efficiency Measures.

Full customer journey management is available to include scheduling, booking and completion of the install with provision of handover packs for the household.

Reporting & Compliance

Compiling pipeline and delivery data to complete Funder reporting requirements, providing insights to data sets.

Compliance and validation checks on submissions data; desktop audits of submission paperwork aligned to contractual requirements e.g bespoke ECO or HUG datasets.

Aftercare & Support

Our customer care team provides aftercare and support services for customers throughout their journey.

This includes product support and energy advice through phone consultations, video calls and home visits. We will also identify and refer households to any further relevant support services and funding.

We offer a tailored customer satisfaction service allowing our partners to gain insights on customer experience.

Contract Management

Overarching management of Grant Funded Energy Efficiency schemes to include;

Client management
Supply chain management
Technical Monitoring and Quality Assurance
KPI management

Comments From Our Customers

Community Home Solutions Ltd

Consistently exceeded expectations.

They showed empathy, dedication and a deep desire to deliver on promises.

Merle Atkins-Phang

ECO4 is genuinely fully funded!

They really invested in working with us to achieve an outcome that met our individual needs.

Paul S

Great experience.

They were so helpful and efficient! Great quality of work produced too in my home.

Josh Chadwick

Very nice experience.

Very professional, clean and nice people always on time.

Jonida Katroshi

Outstanding company.

Highly recommend you contact this company and let them assess what they can do to help.

Natasha Draisey

Absolutely first class company.

All work carried out to schedule and without fuss, excellent communication throughout.

John Chubb

I would recommend.

Just had solar panels, heat pump and internal wall insulation fitted for free.

Barry Douce

Speedy Service.

Within a week of me applying Community Home Solutions we’re in touch to arrange their survey.

Charlotte